Customer Service and Front Desk Consulting
Does your dental practice maintain the highest standard possible when it comes to customer service? Does your clinic staff treat patients better than your competition does?
Through our unique program of Patient Care Support, clients can be rest assured that their patients will remain their patients for a very long time.
Our unique system will train, develop and motivate your staff in the following customer service skills:
Front Desk Training
- Treatment presented/accepted
- Unscheduled time
- Monthly measurements
- Capturing unscheduled treatment
- Insurance processing
- Collecting at dismissal
- Reducing accounts receivable
- Financial presentations
- Delinquent accounts
- Getting patients to return
- Scripts that get results
- Scheduling objectives
- Telephone skills that retain patients
- Productive office flow
- Effective front desk collections
- Efficient scheduling
- How to maintain the right attitude
- Professional image
- Handling difficult situations